Registration is quick and simple. Once registered you can use Phone, SMS, Smartphone or Website parking. Any calls to our standard phone parking service are much quicker and simpler because we already know most of the details we need for your parking.
No, registration is absolutely free regardless of what device/service you use to register.
Please ensure that you have entered the correct email address to receive your Activation Link.
When you use the telephone system to make a purchase, you have the option of storing your credit or debit card details for future use. If you choose not to store them, no details will be retained by any of our systems and you will need to enter the full details every time, including long card number, expiry date, card verification value and optionally start date and issue number. If you choose to store them, these will be held in compliance with the industry-accepted PCI/DSS standard in a secure datacenter, with the exception of card verification value which is never stored.
If you subsequently choose to register via our website (www.connectcashlessparking.com or www.apcoaconnect.com), you can choose to view VAT receipts associated with your purchases. Your account will be password-protected in line with data protection requirements and you will also be able to enter credit or debit card details online, for storage via the same secure mechanism, should you choose to do so.
You can have multiple vehicles available with your account. This can be setup either by sending a message with "REG A123BCD" to 68680 or by entering the details (including make and colour) via the "My Account" section on the website. Additionally, you can use the smartphone app to update your vehicle list.
To close your account with us, simply use our Contact Form to contact our Customer Service team who will be glad to help you.
Registration is free. You don't need to enter your card details until you are buying parking and even then nothing will be charged until the purchase is confirmed. To use phone or SMS parking you will be charged the cost of your parking (as displayed on our website).
No. All the costs are clearly outlined on our website location page. There are no hidden costs.
We accept the following card types, but please check with your local provider:
Call costs will be dependent upon your Network Provider and your individual contract, please refer to your Network Providers pricing policy for any respective pricing tariffs.
If you opt in for a Reminder or a Confirmation SMS, Connect will charge at a rate of 10 pence per SMS sent to you. Please refer to your Network Providers pricing policy for any other SMS charges and their respective tariffs.
Unfortunately we cannot guarantee any parking spaces at any of our locations. To avoid disappointment it might be advisable to purchase your parking session whilst on site. Unfortunately we cannot refund any sessions purchased where a parking space is not available.
ANPR cameras capture number plate and date/time at the entrance and exit of car parks. If you are registered with the Auto Pay scheme, you tariff will be calculated based upon your entry and exit times for the Car Park and your account will be charged accordingly, this can take up to seven working days after the initial Car Park stay. You do not need to do anything!
To start with, AutoPay is available at Bristol Parkway, with other locations coming soon.
Permits are a system in which you prepay for a longer stay at one of our locations. Rather than paying for a singular visit, a permit allows you to leave, come back and even allow other cars to park for a designated length of time (Usually a month or more)
Permits do not guarantee a space. Spaces are allocated on a first-come-first-served basis at the locations. Permits are not applied to the spaces directly.
Permits may only be used in accordance with the Terms and Conditions displayed in the car park.
Refunds will be pro-rata, less an administration charge starting two working days after the email request .
You can change your parking permit valid for one month or more in real-time. To update your details, please telephone customer services, check local signage for phone numbers between the hours of 8am – 8pm Monday to Friday, or 9am - 5pm on Saturday (excluding bank/public holidays), and notify them of your change of details.
Alternatively, you can send a SMS (text message) to update your vehicle registration mark (VRM) aligned with your parking permit. Simply text ‘REG’ followed by your VRM to 68680. For example: text ‘REG KT16STY’ to 68680.
If you do not change your vehicle registration number on your permit, the system will not recognise your pre-paid parking session and you will be liable to receive a parking charge notice (PCN).
Web Payments are be available via the Connect website on selected locations.
If you navigate to the a location page and chose the buy option next to the respective tariff, this will take you through the purchase process.
Please note that web payments are not available for every location.
Once setup, the vehicle at the top of the list is the default vehicle that will be used for IVR, SMS, Smart-phone and website transactions. In each case, you have the opportunity to select one of the other vehicles instead. You can change the default on the website/smartphone app.
Please check at local sites to find out what a Longer Duration Permit is, in some locations they could be called Permits or Season Tickets, they could be for a Quarter and longer.
Please note that changing the default vehicle only affects future purchases, it will not affect a current purchase/ session, E.G. if your location offers Annual Season Tickets and you have purchased one changing your default vehicle will not change the vehicle associated with that purchase and you could potentially be issued a parking ticket as you would have an invalid parking session.
In order to change the vehicle on a Longer Duration Permit you have two options:
Also please note that the vehicle associated with short-duration tariffs may not be changed, again please check local sites for details but they tend to be for one month and less.
Yes, any changes that you make on one area of APCOA connect will remain across other areas of the system, as this data is all stored within our back end database.
Call 01895 262 122 (or 0345 434 8008) and follow the instructions to book your parking session. Or send SMS to 68680. If you can't access any of these you can use one of the other methods such as the website or the smartphone app.
No we don't issue tickets, however the parking attendants will be able to check if you have valid parking by checking your car's registration via their handheld computers which are integrated with our back end database.
Yes, if you are a registered user you can print VAT receipts once you are logged in to the website.
No you can simply call the Phone Parking number in your car park and use the system without being registered. If you choose to register you benefit from a fast track service.
Your parking purchase is not complete until we have completed your parking transaction, which includes VRM confirmation taken via SMS at the end of the call. Additionally, the details will be present in your VAT receipts list, so if you are unsure you can check in there, or the "Current Parking" section of the smartphone app.
Look out for the Phone Parking signs and details in the car park or check out our locations page on this website.
You can use either method it's just which suits you best. With Phone Parking you call the number displayed in your car park and you follow the instructions. You will be asked for your location and parking duration details.
Yes you must use a mobile phone for either Phone or SMS parking. We also need to recognise your phone number so Phone and SMS parking do not work if you withhold your mobile number.
Valid parking durations will be displayed in your car park. If you wish to extend your parking, you simply buy an extension via SMS.
When you pay for parking via Phone Parking we will ask you if you want to receive a reminder shortly before your parking is due to expire.
It is not possible to ask you about reminders when using SMS.
Currently you can only have one live session with the Connect system per Mobile Number registered.
Yes you can use a Landline Phone Number to purchase parking through the system, but please remember that the phone/ service used must be capable of sending and receiving SMS messages in order to; Register via the Landline Phone and also receive SMS Reminders and Confirmations.
If you register your account using a Landline Phone Number that number will be your account Phone Number.
If your Landline Phone Number cannot receive SMS messages you could register via the Smartphone Application or via the Website .Then once you have your account set up, you can switch your active number to your landline, but bear in mind you will not be able to receive SMS messages if your phone does not allow it.
For SMS parking send your SMS to 68680
Once registered, to buy parking simply send an SMS message to 68680 using one of the following formats:
park CVV ParkingCode
park CVV ParkingCode LocationCode
park CVV ParkingCode LocationCode VRM
parkis a keyword that means we know you are parking your vehicle.
CVVis your payment card's 3 or 4 digit security code (also known as a CV2 code).
Parking Codeis the code for the number or days, weeks etc. that you are parking your vehicle for e.g. 801 = 1 Day, 802 = 2 days, etc. 60 = 1 Hour, 120 = 2 hours etc.
Location Codeis a 4-digit code that refers to the location, as displayed on the website and local signage.
VRMis your vehicle registration mark.
Please note that the system works by remembering your parking from last time. So if you use the minimal
"park CVV" message, the system will fill in the remaining parameters automatically, including ParkingCode, LocationCode and VRM from your previous purchase.
To extend your current parking, simply send another SMS to 68680 using one of the above formats, such as:
So for example
park CVV ParkingCode
park 123 801
You need to register so that we have your details to be able to bill your card when you use SMS parking. It is not secure to send all of these in an SMS message, hence the need for prior registration.
When paying for parking via SMS, if you do not enter in a vehicle registration, the payment will apply to your default vehicle registration. This is useful for if you need to quickly repurchase parking, but be careful if you are buying for a different vehicle.
When paying for parking via SMS if you do not enter in a location code, the purchase will apply to your previously used location. This will count as your preferred location until you buy parking in a new location,
This is the number to send your SMS message to when paying for parking via SMS. The number is 68680.
All SMS Options are available to be configured separately via the My Account Sections (SMS, IVR, Smartphone)
All SMS confirmations will require opting out either via the IVR or My Account Section
All SMS confirmations will now be charged (including purchases made via SMS) previously an SMS confirmation were previously free for SMS users
The APCOA Connect Smartphone Application is now available to download at iTunes and Google Play. The application will enable customers to pay for transactions and manage accounts via iPhone and Android Smartphones.
The Android Smartphone application is available to download at Google Play.
The iPhone Smartphone application is available to download at the App store.
The Windows Smartphone application is available to download at the Windows Store.
The APCOA Connect Smartphone Application is getting a face lift! The new improved versions of the Smartphone Applications will be released in May 2017. And will be available to download at iTunes, Google Play and Windows Stores. The new improved application has a whole look and feel and also provides a smoother customer journey which will enable customers to pay for transactions and manage accounts via iPhone, Android and Windows Smartphones.
The new updates will primarily focus on the look and feel of the app. As such updates will include:
Both phone parking and this website are fully secure; as we take the security of all your personal details very seriously. Our systems are rigorously tested and have been developed with encryption software and secure socket layer technology.
When you register online or elect to store you details it is only necessary to enter your Payment Card details once.
Secure servers store them in a PCI DSS (Payment Card Industry Data Security Standard) compliant and accredited facility. Details are only accessed when you pay for parking, using secure encrypted links between our payment service and the major Banks.
The payment service is managed and maintained by our partner DataCash. A copy of the DataCash PCI DSS certificate can be viewed here: http://www.mastercard.com/gateway/common_datacash/pdf/Certificate_MasterCardDataCash_12082015.pdf