The following terms and Conditions ("Terms") apply to all use of the APCOA Connect Services. By
registering with us or using the APCOA Connect Services, you agree to be bound by them, so please read them
carefully before going any further. Future payment options via Internet services will require registration.
We are constantly seeking to improve our services and these Terms may therefore be subject to change from time
to time. You agree to be bound by any changes, which shall be advised to you by publication here, and shall take
effect immediately. If you do not agree with the changes, you may terminate your use of the Services. These
Terms were last updated on 26th of January.
The APCOA Connect Service provides a method of remote payment for parking services using credit or debit cards
only. t is not a contract for parking services. Your contract for parking is still made with the provider of
parking services at the location at which you are parking (the "Parking Site"), as advised to you
there. The APCOA Connect Service is only available at certain locations and we do not guarantee its
Any queries you have regarding the service or the parking services
How to Use the Services
The APCOA Connect Services allows payment by IVR telephone calls(interactive voice response) or by SMS
messaging. To use the APCOA Connect Service for the first time, you should call the IVR Service at the number
provided to you at the Parking Site. You may do this each time you use APCOA Connect Service without
registering. You will not be able to pay by SMS unless you register with the APCOA Connect Services (see below).
When you call the IVR System it will guide you through the steps necessary to take your parking payment and
ask you for your payment card details. Once your payment has been authorised, you will be asked whether you wish
certain details to be retained ("Registration"). If you agree, these details will be held securely and
used as a template for any further parking payments you make (see "Registration" below). If you
register you will not have to repeat this information again on making further payments.
Once you have registered with the APCOA Connect Service using a mobile phone (your "Mobile"), you
may make further payments, for parking at the Parking Site for which you have registered, by SMS by sending a
message from the Mobile to 68680 as follows:
"68680 123 120" (where "123" is your payment card security code found on the reverse
side of your card and 120 equals the SMS Code for your desired parking time e.g. 120 = 2 hours as a
duration). This will result in a parking purchase for your Preferred vehicle in your Preferred location);
"68680 123 120 KM57ABC" (if you wish to park a vehicle other than your preferred vehicle you may
add the vehicle’s registration to the end of your message);
"68680 123 120" EXSTDAV (where "EXSTDA" is a different location code to your normal
(preferred) one as displayed at the car park you are using);
or "68680 123 120" KM57ABC EXSTDAV (combining two alternatives)
Payments made by IVR will be confirmed during the call for registered users. Payments made by SMS will be
confirmed via an SMS reply message which will include payment confirmation. If you have not used the APCOA
Connect Service before or you are not a registered user, you will be asked to text back with your vehicle
registration number before receiving a confirmation message. Text confirmation messages are currently provided
free of charge but we reserve the right to alter this arrangement at any future time to make receipt of an SMS
confirmation message an optional step subject to a charge for that service
If you have current valid parking, purchased via IVR or SMS, you may extend your parking session by sending an
SMS from the Mobile to 68680 as follows:
"MORE 123 120"(where "123" is your payment card security code and 120 = 2 hours as a
duration)). This will add the duration specified to your existing parking).
Your purchase will be confirmed as per a normal "park" message.
You cannot extend your parking session via the IVR.
Once you have registered you can only change your account setting via the website. The only exception to this
is that if you buy parking via the IVR and specify a different payment card then this payment card will become
your new registered payment card.
If you send us duplicate SMS messages we will ignore any duplicates. Duplicates are defined as defining the
same parking session (combination of location, duration, period and vehicle for the same mobile).
We also offer an opt-in reminder service which alerts you to the expiry of your parking time by an SMS message
sent to your Mobile. Using the website you may configure your account such that you receive reminders:
Always (one for every parking purchase bought)
Prompt. In this case you will be asked each time you park when using the IVR if you would like a reminder
for the current purchase. If you are paying via SMS and your account is set to "Prompt" we will
never send you a reminder.
If you register as part of an IVR purchase your account will automatically be set to the "prompt"
state. You may however change this at any point via the website.
It is only possible to have one
outstanding reminder at once. If you currently have an existing reminder you cannot have another until the
current reminder expires.
If you choose to receive a reminder this will be sent shortly before your
parking is due to expire. If however your parking is scheduled to expire at a time we deem unsociable, we will
send the reminder at the latest time before our deemed unsociable period.
If you have a reminder for
parking that you have purchased and you extend your parking before the reminder is sent, your reminder will be
effectively moved to the extension of your parking.
Payment and Charges
By using the APCOA Connect Service, you authorise us to debit your chosen payment card to purchase parking at
the Parking Site on your behalf.
Payment for the parking duration requested at the Parking Site will be taken directly from the payment card
you have opted to use. The amount of the payment taken will be for the appropriate parking charge displayed at
the Parking Site together with the current service charge in force at the location where you have parked plus,
if you have opted to receive one, the cost of an SMS reminder. The full payment will appear on your card or bank
statement with the description <"Connect Service payment" + (transaction
reference) + (date of transaction)>. Information on the relevant parking tariff and APCOA Connect Service
charges is displayed at each Parking Site covered by the service.
Calls to the IVR will be charged at local rate, charges from mobile networks may vary. SMS messages will be
charged at your standard network rate.
If a payment request is declined by your card issuer or bank you must pay for your parking via an alternative
payment card or in cash at the nearest meter. The APCOA Connect Service accepts all major credit and debit
cards. A full list of these is available on [www.connectcashlessparking.com] (the "Website").
It is your responsibility to ensure that your purchase has been successful and confirmed. This will be
communicated, depending on circumstance, by SMS or during the IVR call. Confirmation is deemed the point at
which you have been told when your parking will expire. You may be told during the process that your payment has
been taken but your parking is not confirmed until we have told you the expiry time of your parking.
Electric Vehicle charging autopay - A pre-authorisation will first be carried out on your card.
If you opt for one-time use, once your charging session is complete, we will carry out a
merchant-initiated transaction based on the pre-authorisation that was done at the outset of the transaction.
If you opt for registration for future payment, once your charging session is complete, we will
carry out a merchant initiated transaction based on the pre-authorisation that was done at the outset of the
transaction and your card details will be stored for future use.
The APCOA Connect Service operates in a highly secure environment, employs security safeguards and conforms to
rigorous financial security standards in order to ensure the integrity of the service and the safety of your
details. As a registered user your details will be available only for the approved purpose of services and, if
you have opted-in to the update service, updates provided by the APCOA Connect Service. No other use is
permitted or allowed.
You may review and edit your registered details by visiting the Website and following the instructions there.
Details of your parking via the APCOA Connect Service will also be available for review together with the option
to print VAT receipts. In addition you will be able to opt-in to the Reminder service and, should you wish,
close your account.
On accessing your details via the website you will be issued with a password which will be sent only to the
mobile phone you have registered with the APCOA Connect Service (the "Password"). You may change your
Password by accessing the relevant facility within the website. You agree to keep your Password and the
associated mobile phone safe and secure and not to share, provide or otherwise communicate this information to
another individual for any purpose.
You will be responsible for all use of your details held by the APCOA Connect Service authorised or
unauthorised. If you have any reason to suspect that unauthorised use of these details, including the payment
card details, has been made you should inform us immediately by contacting us initially via the Contact Us form
on this website and we will call you back. If you have reported your payment card as stolen to the card issuer
then the usual safeguards provided by applicable laws in the country concerned will apply. We may choose to
suspend your account. You should take appropriate action to amend your details to reflect any change in payment
card details before attempting to use the APCOA Connect Service again.
If you believe there is a security risk to Your Account, please let us know by contacting us. If you believe
your mobile phone has been stolen or misused you should inform us as above as soon as possible in order to limit
any further use of the phone in connection with your registered details and in order to restrict any financial
implications you may suffer as a result. We cannot be held responsible for any implications associated with the
use of or communications with your registered mobile phone in these circumstances.
We reserve the right to refuse to register you and/or to suspend and/or terminate your Account if we believe
that you have or may breach these Terms or if required by law to do so and we shall not be obliged to provide
you with any reasons for so doing. We may further suspend your account if we suspect unauthorised use or abuse.
Availability of the Service
The APCOA Connect Service is only available at selected Parking Locations. For a full list of current Parking
Locations you should refer to the website.
You confirm that we shall not be liable to you or any third party for any modification to, suspension of or
discontinuance of the Services. We make no warranties or representations with respect to the Services other than
as expressly set out in these General Terms. We make no warranty or representation that the Services will be
uninterrupted or error free and we shall not be liable in any way to you for the consequences of any
interruptions or errors.
We do not guarantee continuous uninterrupted operation of the APCOA Connect Service in connection with all
locations or any individual location covered by the APCOA Connect Service. You accept and agree that this is the
case and interruptions may occur for technical or other reasons which are beyond our control. We will restore
the any affected services as soon as reasonably possible.
We take the security of all your personal details very seriously. Our systems are rigorously tested and have
been developed with encryption software and secure socket layer technology. All banking details and transactions
are also protected by firewalls with a view to ensuring the security of all personal information and your
complete peace of mind. Use of your payment card data complies with the Payment Card Industry Security Standards
Council Data Security Standard (PCI DSS).
You agree that you will not do anything which results in any misuse or abuse of the APCOA Connect Service,
including without limitation attempting to gain unauthorised access to the Website, or any part of our systems;
or knowingly introduce any virus, worm or other malicious or technically harmful material.
We make every effort to ensure the information on the Website is correct at all times to the best of our
belief. However, we will not be liable for the accuracy of such information, although we will use reasonable
efforts to correct any mistakes as soon as we become aware of them.
You confirm to us that all information you provide us in connection with the Connect Service will be correct and complete and in particular that you are the person registered as the keeper of or are authorised by them to use and register any vehicle (including its registration mark) for the purposes of the Connect Service.
Claims/disputes may only be raised within 12 weeks of the date of a payment. All claims/disputes should be
raised to the car park operator.
The copyrights, database rights and other intellectual property rights ('IPR') in the materials displayed on
or via any of the APCOA Connect Service ("Materials", which expression includes text, data, graphics,
photographs, videos, animation, images and audio visual content) is owned by or licensed to us. This IPR is
protected by the laws of England and Wales, international treaties and all other applicable copyright and
intellectual property laws. You agree to respect our IPR and those of third parties. You agree that the
Materials are for your personal use only. You shall not use, copy or modify any Materials or give them to other
people for commercial, investment or public purposes. Your use of APCOA Connect Services gives you no rights in
relation to the IPR in the Materials save as explicitly specified herein.
Our maximum liability to you for any claim arising in connection with the Services shall be the cost of
parking product purchased. The APCOA Connect Services provides a means of payment only, and you agree that we
shall not be liable to you for any loss or damage you may suffer by using parking facilities at any Parking
To the fullest extent permitted by applicable law you agree that we shall not be liable for any consequential,
incidental or indirect loss or damages in contract, tort or otherwise, for any loss or damage whatsoever arising
from or in any way connected with your use of the Services, including, without limitation, damage for any loss
in business projects, loss of profits, loss of privacy, consequences of your use that were beyond our reasonable
control, or other consequential losses arising in contract, tort or otherwise from the use of or the inability
to use the Services.
Nothing in these Terms shall restrict our liability for:
death or personal injury resulting from our negligence or that of our agents or officers; or
your statutory rights (including a right to receive a reasonable standard of service).
You may not transfer your account or these Terms to any other party without our agreement. You agree that we
may transfer these Terms and your account without your agreement.
These Terms, constitute the entire agreement between you and us in relation to the Services. If any provision
of these Terms is or becomes illegal, void or invalid that shall not affect the legality and validity of the
These Terms shall be governed by and construed in accordance with English Law and, subject to the Disputes
section above, shall be subject to the exclusive jurisdiction of the English courts.